Refund policy

Return & Reprint Policy

Due to the customized nature of our printed products, we are unable to accept returns for issues not caused by our production process.

• If a customer provides incorrect files, decides they no longer want the item, or requests a reprint for personal reasons, the cost of reprinting will be borne by the customer.

• If an issue arises from our production process, our team will contact you to coordinate a reprint.

• To start a return, you can contact us at email : enquiry@adimaging.com.sg.

We appreciate your understanding and strongly recommend that customers carefully review all files before submission to ensure accuracy.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any question at WhatsApp number :+65 8139 1494 / +65 9338 2886

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at email : enquiry@adimaging.com.sg or WhatsApp number :+65 8139 1494 / +65 9338 2886